Terms of Service

Effective date: August 13, 2026

These terms govern your use of aivoicehost.com and the AiVoiceHost service. By using our website or signing up for the service, you agree to them.

What the service is

AiVoiceHost gives your business a front desk that never closes. Depending on your plan, that includes:

• Answering every inquiry, 24/7 — so a missed call becomes a captured lead instead of a customer someone else answered.
• Instant text-back for calls you can't take, so the customer hears from you before they call the next business on the list.
• Booking and follow-up — qualifying the inquiry, scheduling the job, and keeping the customer informed.
• Your own branded assistant — a voice and, on higher plans, a visual presence built for your business.

Plans and pricing

AiVoiceHost is offered in three plans. Current pricing, monthly usage allowances, and overage rates are listed on our pricing page, which forms part of these terms. Usage beyond your plan's included allowance is billed at the overage rates shown there.

You own your assets

Cancellation

• You can cancel at any time. There is no long-term contract.
• Cancellation takes effect at the end of your current billing period; you won't be charged again after that.
• On cancellation, we export your assets and data (per the ownership promise above) and hand them over to you.

Acceptable use

You agree to use the service only for lawful business purposes, and to make sure the communications sent on your behalf comply with the laws that apply to your business — including telemarketing and text-messaging consent rules for your own customers.

Recording and Transcription

We record. Ai VoiceHost records and machine-transcribes calls placed to any phone number you forward to us. This is how the service works — it is not optional and it cannot be turned off for your account.

You authorize it. By using the service you authorize Ai VoiceHost to record and transcribe those calls on your behalf.

You warrant authority. You represent that you own or control every phone number you forward to us and that you have the right to have calls to that number answered and recorded by a company acting for you.

How callers consent. Every call opens with a spoken notice, delivered before recording begins, telling the caller they are speaking with an AI assistant and that the call is recorded. That notice is the consent mechanism for your callers. The notice is delivered on every call and its wording is set by Ai VoiceHost. It is not configurable, and you may not ask us to shorten, alter, or remove it.

Retention. Call audio and transcripts are retained for 90 days and then deleted. You can request earlier deletion of a specific recording at any time.

Access. You can access recordings and transcripts of calls to your own numbers through your account. Ai VoiceHost staff access them to operate, support, and troubleshoot the service.

Your own obligations. Some jurisdictions require all parties to a call to consent to recording. You remain responsible for your own compliance obligations to your customers, including where your staff continue a call that we began.

Text messages from AiVoiceHost

If you give consent through a form on our website, AiVoiceHost may send you text messages (SMS) about the service you requested, including appointment reminders, service and account updates, replies to your enquiry, and marketing and promotional messages about AiVoiceHost services.

• Consent is optional. It is not a condition of purchasing anything from us.
• Message frequency varies, up to 12 messages per month.
• Message and data rates may apply, depending on your mobile plan.
• To stop messages, reply STOP to any message from us. Your number is removed from our texting list immediately and automatically, and we will send no further texts to that number unless you opt in again. Replying STOP also revokes your consent to any automated calls or texts from us — see “Revoking consent” below. You may receive one final message confirming your opt-out.
• Revoking consent. You may also revoke your consent by any reasonable means, including by emailing support@aivoicehost.com or by telling us on a call at 904-365-7290. When you revoke consent — whether by replying STOP, by email, or by phone — it applies to all automated calls and texts from us. Here is how we honor it: text messages stop immediately and automatically when you reply STOP; revocations made by email or phone, and the suppression of any other automated contact, are processed by our team and take effect within 10 business days of your request. If you have any question about the status of an opt-out, email support@aivoicehost.com.
• For help, reply HELP to any message, email support@aivoicehost.com, or call 904-365-7290.
• Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your information, including that we never share your mobile opt-in data with third parties for marketing purposes.

Disclaimer of warranties

The service is provided "as is" and "as available." We work hard to keep it answering around the clock, but we do not guarantee that it will be uninterrupted, error-free, or that any particular business outcome (bookings, revenue, call volume) will be achieved.

Limitation of liability

To the maximum extent permitted by law, AiVoiceHost's total liability for any claim arising out of the service is limited to the amount you paid us in the three (3) months before the claim arose. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business opportunities.

Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the effective date above and, for active customers, give notice by email before the changes take effect.

Contact us

Questions about these terms? Email us at support@aivoicehost.com.